Suno Analytics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website, analytics platform, and integrations with Shopify, BigCommerce, and other eCommerce platforms.
Information We Collect
We collect the following types of information:
1.1 Information You Provide
- Account Information: When you sign up, we collect your name, email, business details, and payment information.
- Support Requests: When you contact us for support, we collect relevant details to assist you.
1.2 Information Collected Automatically
- Usage Data: We collect data on how you use our platform, including log files, browser type, and device information.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience and improve our services.
1.3 Information from Third-Party Integrations
- Ecommerce Store Data: When you integrate with Shopify, BigCommerce, or other platforms, we collect store data, inventory levels, sales history, and related analytics.
- Third-Party Services: If you connect third-party tools (e.g., accounting software), we collect data based on your settings.
How We Use Your Information
We use the collected information to:
Analytics Services
Provide, maintain, and improve our inventory management analytics
AI Recommendations
Offer real-time insights and AI-powered recommendations
Customer Support
Process transactions and provide customer support
Security
Enhance security and prevent fraud
Data Security & Retention
Security Measures
- Enterprise-grade encryption
We implement AES-256, TLS 1.2/1.3 to secure your data
- Access controls
Limit data exposure to authorized personnel
- Data retention
We retain data only as long as necessary for business and compliance needs
Our security practices are regularly audited by independent third parties to ensure compliance with industry standards.
Your Rights & Choices
Depending on your location, you may have the right to:
Access & Modify
Access, modify, or delete your personal data
Opt Out
Opt out of marketing communications
Restrict Processing
Restrict or object to certain data processing
Data Portability
Request data portability
To exercise these rights, contact us at suno@sunoanalytics.com.
Compliance with Platforms
We adhere to the Shopify API Terms of Service, BigCommerce Partner Guidelines, and other relevant eCommerce platform policies. We do not access or use customer data beyond what is required for analytics and store optimization.
Contact Us
For questions or concerns, contact us at:
This Privacy Policy was last updated on March 12, 2025.